ArmorCode Inc. Benefits Overview

Owns daily accounts payable and accounts receivable operations, including invoice processing, payment runs, customer billing, collections, vendor and customer master data, bank and sub-ledger reconciliations, month-end accruals, foreign-currency transactions, compliance, and audit support. The role also resolves vendor and customer escalations, maintains internal controls, and improves procure-to-pay and order-to-cash processes.

Leads global Customer Success for enterprise cybersecurity SaaS customers, owning onboarding, adoption, retention, renewals, expansion, advocacy, and customer satisfaction. Develops scalable CS strategies, support processes, KPIs, AI-driven workflows, adoption programs, and executive engagement frameworks. Partners with Sales, Product, Engineering, Finance, and Marketing while managing teams across the US and India. Drives GRR, NRR, product adoption, customer value realization, and referenceability.

Lead technical customer onboarding, implementation, integration, adoption, and enablement for ArmorCode’s cybersecurity SaaS platform. Partner with Customer Success, Product, Engineering, and customers to define requirements, automate workflows using Python, APIs, and AI tools, troubleshoot issues, identify adoption risks, and drive successful outcomes. Maintain customer data, training materials, knowledge bases, and reusable implementation assets while supporting post-sales activities, renewals, and expansions.