arketa Benefits Overview

Provides high-volume customer support to wellness businesses through chat, email, and Zoom. Owns partner inquiries from initial contact through resolution, troubleshoots scheduling, payments, migrations, and integrations, and collaborates with Product, Engineering, Onboarding, and Migrations teams. The role requires maintaining strong service quality, managing multiple priorities, becoming an Arketa product expert, identifying process improvements, and sharing partner feedback to influence product development. Weekend coverage and Sydney daytime availability are required.

Build and orchestrate AI agents, data infrastructure, skills, and automations for sales and marketing initiatives. Analyze demos, calls, campaigns, and pipeline performance; identify patterns; automate coaching and reporting; and measure improvements in go-to-market metrics. The role partners closely with the CEO, owns projects end to end, and transitions successful systems into self-running workflows.

Provides high-volume customer support to wellness businesses through chat, email, and Zoom. Owns partner interactions from inquiry through resolution, troubleshoots scheduling, payment, migration, and integration issues, and collaborates with Product, Engineering, Onboarding, and Migrations. Maintains product expertise, uses AI-assisted tools, identifies process improvements, and advocates for customer feedback. Requires weekend and/or overnight availability.