Teams at Arkansas Blue Cross and Blue Shield

Drafts, revises, and maintains ERISA- and ACA-compliant plan documents, SPDs, and SBCs; collaborates with Legal and Benefits teams; manages document storage and client approvals.

Support implementation, configuration, and optimization of Epic Payer Platform to enable bidirectional clinical and administrative data exchange with provider partners. Configure applications, onboard and test integrations, monitor data quality and mapping, troubleshoot issues, develop documentation and training, and support workflows such as prior authorization, claims, risk adjustment, and HEDIS reporting to improve operations and member outcomes.

Process member enrollments, changes, reinstatements, terminations, renewals, and premium billing. Respond to calls and emails, generate membership documents, support employer groups/vendors/brokers and internal teams, and maintain quality, confidentiality, and divisional production standards.