Teams at Arizona State University

Supports prospective graduate and undergraduate students enrolling in online programs through phone, chat, email, and text. Answers questions, assists with enrollment tasks, troubleshoots issues, coordinates with departments, supports retention, builds student relationships, and identifies process improvements. The role requires empathetic communication, organization, customer-focused problem solving, and collaboration in a fast-paced higher education environment.

Manages first-year academic advising operations for business students, including supervising advisors, coordinating services, monitoring student progress, compiling retention and graduation reports, supporting degree completion, developing programs and procedures, managing projects, and collaborating with campus partners. The role also assists with student cases, orientation, welcome events, and academic success initiatives.

Coordinates and directs executive-level and Spanish-language master's programs. Oversees daily operations, scheduling, events, student communications and support, records, inventory, budgets, partnerships, and program evaluations. Monitors student progress, resolves issues, analyzes outcomes, and recommends improvements to program delivery. The role requires occasional evening and weekend work, plus at least one week-long event annually.