Jobs at Arine

Build AI capabilities for healthcare outreach, including transforming call transcripts into clinical SOAP notes and generating prompts that guide agent behavior. The intern will work with foundation models, real-time sentiment and care-gap understanding, guardrails, and personalized patient engagement workflows. The role requires Python, AWS, Azure AI, LLM, and prompt-engineering familiarity while collaborating with clinicians and engineering teams in a fully remote environment.

Manage and optimize Arine’s Support Desk operations, lead Support Desk Analysts, enforce SLAs, oversee ticket triage and escalations, configure ticketing systems, and develop performance dashboards. The role also manages customer communications, knowledge-base content, process automation, and continuous improvement across a remote SaaS healthcare technology environment.

Own the clinical infrastructure and program portfolio powering Arine’s medication management platform. Evolve the clinical recommendation engine, expand data inputs, standardize program configuration, and create repeatable frameworks for launching and scaling clinical programs. Partner with clinical, engineering, data science, implementation, and customer success teams to translate needs into requirements, improve onboarding, maintain regulatory alignment, and prioritize work using clinical safety, user value, and business impact.

Manage client relationships throughout implementation and ongoing support, serving as the primary client contact. Oversee KPIs, operational metrics, strategic planning, project execution, and client goal attainment. Translate client needs into platform opportunities, represent customer feedback to Product and Engineering, and develop case studies and success materials. The role requires healthcare client success or account management experience, strong communication, project leadership, and knowledge of medication management and healthcare quality measures.