Jobs at ArdentMC

Leads Tier 3 administration and recovery of on-premises, virtual, and cloud server environments. Responsibilities include Windows and Linux systems, VMware, AWS services, storage, backup and disaster recovery, databases, identity services, patching, monitoring, hardware support, vendor escalations, documentation, and after-hours critical-incident response. The role is onsite in Washington, D.C., supports 24x7x365 escalation requirements, and requires participation in a government background investigation.

Leads Tier 3 operations for enterprise wired, wireless, WAN, Internet, cloud connectivity, and distributed antenna networks. Installs and configures Cisco and Aruba infrastructure, monitors performance with SolarWinds, troubleshoots complex outages, manages upgrades and vendor restoration, maintains network documentation, and handles critical incident escalations. Requires onsite support in Washington, D.C., 24x7x365 after-hours availability, and a current CCNP certification.

Provides Tier 2/3 technical support across enterprise applications, infrastructure, networks, integrations, and hybrid environments. Troubleshoots complex incidents, manages ServiceNow tickets, supports deployments and changes, performs root-cause and trend analysis, maintains technical documentation, and contributes to operational reporting, SLA tracking, and service improvements.

Designs, configures, troubleshoots, and optimizes secure network connectivity across cloud, hybrid, on-premises, and legacy environments. Monitors network performance, resolves incidents, supports controlled infrastructure changes, maintains technical documentation, and prepares operational reporting. The role also supports resilient cloud integration, security controls, service restoration, root-cause analysis, and formal IT service-management processes.

Leads cybersecurity assurance and audit testing for a multi-agency government program. Responsibilities include analyzing agency documentation, designing defensible testing strategies and procedures, mapping results to NIST and regulatory criteria, reviewing evidence, conducting quality assurance, validating factual reporting, and briefing stakeholders. The role also supports incident-specific analysis, knowledge transfer, and technical assessments while ensuring compliance with authorization and rules of engagement.

Design, develop, and maintain geospatial system architectures, ensuring compliance with federal standards while optimizing GIS applications and data infrastructure.

The GIS Project Manager will oversee DHS initiatives, manage geospatial and IT project delivery, and facilitate collaboration across teams.

Lead design, development, enhancement, and maintenance of enterprise geospatial applications and APIs. Implement ArcGIS Enterprise solutions, web GIS apps, dashboards, integrations, and ensure compliance with federal IT, cybersecurity, and privacy requirements while guiding development teams and supporting testing, deployment, and O&M.

Design and document enterprise architecture solutions for DHS, gather and validate user/business requirements, assess current-state and recommend future-state architectures, ensure compliance with DHS standards and security, advise leadership, collaborate with engineers and cybersecurity teams, and support technology modernization and strategic planning.