Teams at Arctic Wolf

Provides operational support for cybersecurity services by monitoring customer sensors and scanners, troubleshooting endpoint, cloud sensor, and connectivity issues, and resolving customer requests through documented playbooks. The role investigates technical problems, updates troubleshooting documentation, recommends process improvements, mentors new team members, collaborates with customers and internal teams, and participates in after-hours support coverage.

Build and maintain Python and Pytest automation frameworks validating endpoint security products across Windows, macOS, and Linux. Develop deployment, upgrade, CLI, and endpoint validation automation using Ansible and Terraform. Partner with Engineering and Product teams to identify quality risks, improve test coverage, investigate defects, perform root cause analysis, and increase release confidence. Use cloud, CI/CD, Docker, and AI-assisted engineering tools to improve development and testing productivity.

Commands cybersecurity and service incidents from detection through resolution and postmortem. Responsibilities include assembling response teams, leading incident bridges, triaging alerts, investigating issues with monitoring and Unix tools, coordinating remediation, publishing templated status updates, documenting timelines, facilitating postmortems, chairing reviews, and escalating ambiguous or high-risk incidents.