Teams at Arctic Wolf

Administer employee leave, disability, and workplace accommodation programs across multiple countries and jurisdictions. Manage cases from intake through return to work, coordinate with employees, managers, HR, payroll, benefits teams, vendors, and insurers, and ensure compliance with applicable regulations. Maintain accurate records, support reporting and audits, resolve complex cases, and improve processes using HR technology and AI-enabled tools.

Manage corporate customers using Arctic Wolf’s CyberSOC solution, driving renewals and expansion through consultative selling. Responsibilities include conducting quarterly business reviews, ensuring satisfaction, upselling services, advising customers on growth plans, resolving requests, forecasting at-risk accounts, and developing retention plans. The role requires Salesforce and spreadsheet proficiency, strong technology aptitude, customer service orientation, and approximately 10% or less business travel.

Manage a portfolio of SMB cybersecurity customers, driving renewals, expansions, satisfaction, quarterly business reviews, and upsell opportunities. Advise customers on Arctic Wolf services, resolve issues, prioritize requests, and develop growth plans. Monitor at-risk accounts, create mitigation strategies, forecast customer health, and communicate risks. The role requires consultative selling, technology aptitude, Salesforce and spreadsheet proficiency, fluent German and English, and strong customer service skills.