Teams at ArcHouse

Provide post-go-live product support to clinicians, care teams, and health system administrators. Investigate issues using APIs, SQL, logs, and reproduction testing; document bugs and coordinate fixes with engineering. Handle PHI under HIPAA policies, identify customer trends, maintain help content and runbooks, and lead projects improving support operations. The role requires clear communication with technical and non-technical users and familiarity with healthcare workflows.

Develop product positioning, messaging, launch narratives, and go-to-market communications for ArcHouse’s healthcare platform. Partner with product, engineering, sales, marketing, and customer success teams to translate customer needs and product capabilities into compelling materials, including changelogs, demos, email, social copy, documentation, and enablement resources. The role requires excellent writing, product judgment, project management, autonomy, and cross-functional leadership.