The Lead Account Manager will drive long-term value and growth for strategic customers by managing relationships, ensuring solution delivery, and leading account planning and renewals.

Design and implement durable automations to reduce manual work, leverage AI-assisted tooling to triage and remediate incidents, contribute to CI/CD (GitHub Actions), support platform and on-call operational duties, and improve developer workflows across environments.

Lead pre-sales technical engagements for Arch's manufacturing AI and data platform across Europe: run demos, design and execute pilots/PoCs, map solutions to IT/OT environments, support integrations, respond to security reviews, train customers, and collaborate with sales, product, and engineering to close complex deals.