Teams at Arch Global Services (Philippines) Inc.

Leads a claims administration team, monitoring performance, coordinating schedules, resolving conflicts, reviewing claims movements and reserves, performing reconciliations, supporting audits, and preparing productivity reports. The role requires claims process knowledge, strong analytical and communication skills, attention to detail, deadline management, Excel proficiency, and insurance experience preferred.

The Senior Business Analyst collects, analyzes, and presents data to support business decision-making, reporting, and strategic planning within the organization.

Triage and resolve Master Data Management (Party, Risk, Reference) issues in Stibo STEP, run targeted data-cleansing sprints, monitor data quality dashboards, support releases/UAT, and maintain documentation and playbooks to prevent recurring data issues.