Arch Amenities Group Benefits Overview

Greet members and guests, answer inquiries, enroll members, make reservations, process payments and reconcile sales, maintain facility cleanliness and inventory, follow brand standards and policies, report incidents, and assist staff with equipment and event preparation.

Supervise spa concierge and service providers, manage daily appointment flow, trainings, inventory, cleanliness, guest relations, promotions, and staff development. Ensure service standards, monitor certifications, handle complaints, and support spa operations and events.

Oversee full spa operations to drive guest satisfaction and profitability. Hire, train, and lead staff; manage scheduling, treatment standards, inventory, vendor relationships, permits, and compliance. Build and manage budgets and P&L, analyze sales, run promotions, and collaborate on marketing. Resolve guest issues and track satisfaction metrics to improve service and operational performance.