Teams at Arch (arch.co)

Provides high-quality support to B2B fintech clients by troubleshooting inquiries, resolving complex issues, collaborating with Operations and Engineering, and escalating bugs. Owns client communication and issue resolution, maintains training and documentation, converts recurring problems into product feedback, and mentors junior support staff. The role is primarily onsite in New York City, with select Boston opportunities.

Develop and scale Arch’s financial technology platform by building user-facing features, backend services, APIs, reusable components, and scalable systems. Collaborate with product, design, operations, and infrastructure teams; write reliable code, participate in reviews, troubleshoot issues across applications and databases, and gain full-stack experience while contributing to automation and data-heavy investment workflows.

Generate and qualify sales leads through outbound and inbound channels, research target accounts, tailor prospect outreach, schedule meetings for Sales Directors, maintain Salesforce and sales-tool data, support campaigns and events, track funnel metrics, develop sales materials, and improve prospecting processes. The role collaborates across Sales, Marketing, and Operations while supporting sales operations and client handoffs.