Teams at Arcade.dev

Build and lead a technical support organization from scratch for an enterprise AI-agent platform. Own L2 support, create SLAs, routing, escalation paths, automate support with AI, partner with FDE, and close feedback loops with Product and Engineering to improve the product and onboarding.

The role involves managing enterprise accounts, driving new business sales by prospecting, negotiating complex deals, and collaborating with technical teams. Requires a strong understanding of AI infrastructure and a proven sales record.

As a Forward Deployed Engineer, you will lead technical discussions, design prototypes, and simplify complex solutions for AI applications. You'll empower customers and provide feedback to enhance product development, while actively engaging in the evolving AI landscape.