Teams at Arbor Financial Credit Union

Provides strategic leadership for branch support, operations training, staff development, facilities, vendors, security administration, compliance, and process improvement across multiple locations. Leads onboarding, coaching, leadership development, training evaluation, operational change initiatives, budgeting, and regulatory controls while partnering with executives and branch leaders to improve consistency, service delivery, and organizational readiness.

Analyzes financial and statistical data, develops forecasts and models, prepares budgets and reports, monitors asset liability management and investments, evaluates performance, supports pricing decisions, presents recommendations to leadership, and maintains regulatory compliance.

Processes credit card payment exceptions, researches and resolves card issues, assists members and staff, monitors fraud and account abuse, handles card transactions and closures, maintains accurate records, protects confidential information, and supports compliance with department policies.