Arbor Education Benefits Overview

Owns the operational health of customer data migrations across Arbor products. Executes and monitors migrations, troubleshoots failures, performs root-cause analysis, improves observability, validates data integrity, and manages operational readiness. The role partners with onboarding, support, and platform teams; defines triage and escalation processes; communicates risks and status; maintains documentation; and mentors team members while driving continuous improvement.

Leads platform operations across SRE, security engineering, and developer experience for Arbor’s SaaS applications. Owns availability, SLOs, incident management, vulnerability remediation, internal developer platforms, CI/CD, production ownership, and engineering productivity metrics. Builds engineering leadership, drives cross-functional accountability, and oversees cloud and infrastructure standards using AWS and Terraform. The role also guides responsible AIOps adoption, compliance alignment, and operational transformation across multiple products and markets.

Owns architecture, technical strategy, and roadmaps across Arbor’s core product suite and multiple engineering teams. The role guides architectural transformation, AI-first SDLC adoption, system design, technical debt reduction, and complex initiative delivery. It partners with product and engineering leadership, mentors Technical Leads and Senior Engineers, leads architectural reviews, and ensures quality, reliability, security, and compliance standards. This is a strategic technical leadership role focused on coaching and delivery rather than hands-on coding.