Teams at AppViewX

The Senior Solution Support Engineer resolves customer inquiries, implements automation solutions, manages escalations, and enhances operational efficiency in a 24/7 environment.

Write, edit, and maintain technical documentation for AppviewX products including user guides, FAQs, in-product help, and multimedia aids. Research documentation needs, manage CMS and Git integrations, produce XML-structured content using Oxygen, ensure documentation quality, and support documentation templates and information architecture. Collaborate with engineering, estimate effort, and deliver documentation on schedule.

Serve as the primary technical resource for EMEA sales: run demos, POCs, and deep-dive workshops; architect solutions to meet customer requirements; support international sales cycles; gather product and market feedback; and develop technical sales materials to drive revenue growth across diverse EMEA markets.