Provide first-line product support for enterprise customers: triage tickets, deliver live training, escalate technical issues, feed structured product insights to Product Manager, train offshore support, and enable CSMs to focus on commercial work.

Drive outbound prospecting to build and qualify a retail-focused sales pipeline. Run discovery calls and assist demos, maintain HubSpot CRM, qualify leads via MEDDICC, support senior account executives, nurture prospects, and collaborate cross-functionally to progress deals and grow accounts.