Apply Digital Benefits Overview

Lead enterprise technology solution strategy for client opportunities, including discovery, scoping, estimation, vendor assessment, buy-versus-build decisions, and executive presentations. Advise client technology leaders, guide delivery teams, support account growth, and ensure solutions balance business goals, feasibility, scalability, and long-term strategy. Develop reusable solution patterns, estimating models, assessment frameworks, and quality standards while mentoring strategists and technologists.

Monitor and maintain platform reliability across multiple e-commerce client environments. Respond to incidents, perform technical triage, maintain observability dashboards and alerts, track SLIs and SLOs, document runbooks, support root cause analysis, and participate in postmortems and on-call rotations. Identify recurring issues and automate operational processes while collaborating with Service Desk and EMEA teams during shift handoffs.

Develop and optimize cross-channel lifecycle and retention marketing strategies for clients across email, web, push, social, and SMS. Create campaign briefs, approve assets, analyze performance using dashboards and reports, track incremental revenue, and provide strategic recommendations. Build client relationships, support sales pitches and scoping, and manage multiple projects, stakeholders, and workstreams while driving measurable growth.