Teams at Appian Corporation

Own and execute enterprise SaaS renewal strategies, manage complex commercial negotiations, forecast renewal revenue, and protect customer retention. The role partners with Account Executives, Sales Operations, Deal Desk, Legal, and partners while improving renewal processes and maintaining accurate CRM data. Candidates need 10+ years of renewal, sales, account management, or customer success experience, demonstrated quota attainment, contract lifecycle expertise, and leadership or mentoring experience.

Support and maintain enterprise applications built on the Appian platform. Investigate system issues, analyze data, resolve production incidents, perform environment maintenance, validate deployments, document defects, and maintain technical knowledge bases. Collaborate with development teams, Engineering, business stakeholders, and global end users across CRM and HR systems to restore services and improve application reliability.

Manage career development and talent operations for approximately 50 consulting professionals in Chennai. Responsibilities include improving talent processes, performance reviews, feedback cycles, promotion calibrations, coaching, learning and development, retention, career planning, and stakeholder alignment with Customer Success and business goals. The role also supports operational processes such as feedback tracking, timesheets, compliance, and consultant engagement.