Teams at Appficiency Inc.

Manage onboarding, trials, and support for ProvisionPoint customers: deliver demos, troubleshoot, maintain knowledge base, advocate product feedback, support renewals and marketing content.

The Senior Customer Success Associate will manage customer onboarding, deliver training, and enhance customer engagement while mentoring junior staff and improving processes.

Serve as the primary consultant for 4-6 clients, focusing on delivering NetSuite solutions, gathering requirements, and ensuring project success through collaboration and technical expertise.