Teams at AppDome

Manage enterprise customer relationships, renewals, retention, and expansion sales for a SaaS security platform. Understand customer objectives and budgeting cycles, identify upsell opportunities, drive pipeline and ARR growth, resolve issues, promote Appdome solutions, and collaborate with global customer-facing teams. Gather customer feedback and travel regularly for customer meetings and conferences.

Design, develop, and deliver backend API features and microservices for a globally distributed SaaS. Improve caching and database usage, design next-generation infrastructure, and help scale the platform (Node.js, MySQL, Redis, Elasticsearch) deployed via Docker/Kubernetes on AWS.

Own and grow enterprise customer accounts across Brazil, driving renewals, upsells, cross-sells, adoption, and retention. Build executive relationships, lead account planning and business reviews, manage complex expansion sales cycles, resolve escalations, and serve as an Appdome platform expert. Collaborate with Sales, Product, Onboarding, and Service Delivery teams while mentoring Customer Success peers and traveling across Brazil and LATAM for customer and industry engagements.