Teams at AppDirect

Owns the success, onboarding, renewal, and expansion of strategic SaaS partner accounts. The role combines customer success, partnership strategy, data analysis, executive communication, and process development. Responsibilities include optimizing partner programs, driving revenue and ROI, analyzing engagement metrics, creating scalable service playbooks, influencing product roadmaps, and identifying customer growth opportunities.

Owns premier B2B SaaS customer accounts, driving program optimization, revenue growth, ROI, onboarding, renewals, and expansion. Builds scalable service processes and playbooks, analyzes engagement and performance data, conducts executive business reviews, identifies customer risks and growth opportunities, and represents customer needs in product and roadmap discussions. Requires strong partnership expertise, strategic judgment, executive communication, and comfort operating in ambiguity.

Manage sales support tickets and the quote-to-fulfillment lifecycle for cloud subscriptions. Responsibilities include customer discovery, SaaS and IaaS quoting, deal registration, discount approvals, marketplace provisioning, order quality assurance, and resolving fulfillment blockers. The role coordinates with customers, advisors, providers, and internal teams while meeting SLAs, managing multiple requests, and identifying process improvements.