Jobs at API International

Manage on-site IT operations, including Microsoft systems, cloud services, networks, security, backups, business applications, and help desk support. Lead Tier 2/3 troubleshooting, system implementations, ERP go-lives, vendor relationships, asset lifecycle management, disaster recovery, documentation, and compliance. Supervise and develop an IT Coordinator while ensuring reliable, secure technology operations and timely user support.

Provides Tier 1/2 desktop and user support for Windows devices, Microsoft 365, peripherals, accounts, printers, and common business applications. Manages tickets, hardware deployment, onboarding and offboarding, asset records, inventory, routine updates, endpoint protection, documentation, user training, and implementation support. Works onsite in a manufacturing environment, escalating complex issues and responding to production-impacting technology problems.

Drives revenue through prospecting, account development, customer relationship management, solution selling, quoting, pricing, RFQ responses, order processing, and customer support. The role researches prospects, qualifies opportunities with Regional Managers, prepares proposals, maintains CRM and ERP data, monitors shipments, resolves issues, and shares market feedback. It offers training in technical products, manufacturing, B2B sales, and customer relationship management, with potential advancement into outside or regional sales.