Teams at Apartment List

Own measurement and analytics for an AI-led renter search product and support marketplace initiatives. Define metrics, ensure tracking quality, design experiments, apply alternative measurement methods when A/B testing is unsuitable, identify high-impact opportunities, influence product roadmaps, and build automation and self-service tools. Partner closely with product and engineering leaders to turn analysis into recommendations and business decisions.

Leads the partner support organization, determining whether to build an in-house team or continue with a BPO. Manages support quality, escalations, coaching, and performance. Oversees AI support agents, including monitoring accuracy, tuning workflows, and defining the human-AI boundary. Owns Help Center content, partner training videos, and drip campaigns while translating support trends into product and engineering roadmap insights.

Build full-stack marketplace features for search, ranking, and renter-facing products while supporting ML Ops infrastructure. Develop model deployment pipelines, feature stores, real-time data pipelines, monitoring, and production integrations with data scientists. Write tested code, review contributions, plan technical work, and improve system performance, reliability, and scalability. Collaborate with product and globally distributed engineering teams.