Antithesis Benefits Overview

Lead and scale customer operations across pre-sales, onboarding, customer success, support, renewals, and account management. Own processes, tooling, analytics, forecasting, customer health, and lifecycle programs. Partner with Sales, Product, Engineering, Finance, and execs to drive retention, operational efficiency, and scalable growth. Build and mentor teams, improve systems and reporting, and establish renewal and escalation processes for a high-growth SaaS business.

Build and lead Antithesis’s Deal Desk function, owning deal structuring, approvals, pricing guidance, commercial modeling, and workflow optimization. Partner with Sales, Finance, and Legal on complex SaaS transactions, protect contract value and margins, improve DealHub and CRM processes, and establish scalable pricing guardrails, approval frameworks, and self-service capabilities.

Review, draft, and negotiate commercial agreements, including NDAs, vendor, procurement, and customer contracts. Advise cross-functional teams on legal and operational risks, approval requirements, and practical solutions. Maintain templates, playbooks, fallback language, and intake workflows while improving contract-review processes and supporting the development of a responsive, business-minded legal function.