Teams at Andrews Federal Credit Union

Provides teller services, explains credit union products, develops member relationships, identifies cross-selling opportunities, resolves requests and complaints, refers members to specialized financial services, supports branch goals, and follows credit union policies and Bank Secrecy Act regulations.

Process and settle consumer loan and mortgage remittances, monitor and approve Mobile RDC check images, maintain production logs, post general ledger entries, respond to payment system inquiries (Synapsys, DTS), cross-train, update procedures, and provide disaster recovery support as needed.

Lead and coach Business Development Officers to acquire, reactivate, and grow Select Employer Groups (SEGs). Manage executive-level relationships, develop strategic outreach and membership drives, track performance via CRM, ensure SEG onboarding and compliance, and drive attainment of annual membership growth targets across the DC/MD/VA region.