Ancora Education
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Federal Work Study position with responsibilities including assisting students, answering telephones, filing, administrative duties, and more. Requires eligibility for Federal Title IV Aid, financial need, and strong communication skills.
The Federal Work-Study student must be able to maintain their coursework while adhering to all policies and procedures of the organization for which they are employed. Responsibilities include assisting students, answering telephones, filing, inventory management, administrative duties, greeting customers, and other tasks assigned by management.
The Account Manager is responsible for providing quality customer service and information to corporate and community college client employees/students who are enrolling in Ancora Training-led programs. They conduct outbound and inbound calls, facilitate enrollments, and ensure completion of program requirements.
Maintain a high level of integrity while working within Ancora or any outside organization. Assist students, answer telephones, filing, assist with inventory, administrative duties, greet customers, and other assigned tasks. Must be eligible for Federal Title IV Aid and have financial need. Requires ability to multi-task and candid, honest, respectful communication skills.
The key to success in the Federal Work Study position is to maintain a high level of integrity while working within Ancora or any outside organization. The Federal Work Study student must be able to maintain their coursework while adhering to all policies and procedures of the organization for which they are employed.
Provide day-to-day administration and support for the Contact Center platform, focusing on dialer administration, IVR scripting, and Omnichannel functions. Develop strategies for call center efficiency and compliance with regulatory guidelines. Support the optimization of outbound campaign technology and call center KPI analysis. Collaborate with internal and external partners to enhance system performance and customer experience.
