Teams at Anchor (sayanchor.com)

Provides high-volume, multichannel B2B SaaS customer support through messaging, email, webinars, and video calls. Troubleshoots billing and technical issues, explains product functionality, documents conversations, escalates defects, and partners with Product, Engineering, Customer Success, and Sales. The role also develops support documentation, identifies process improvements, creates workflow automations, and uses Claude and other AI tools to improve productivity.

Own and scale Anchor’s compliance operations across KYB/KYC onboarding, sanctions screening, transaction monitoring, fraud and AML investigations, documentation, audits, and regulatory updates. The role requires hands-on use of AI and automation to improve case triage, monitoring, documentation, and audit readiness while partnering with banking institutions, auditors, Product, and R&D teams.

Build and maintain automated test coverage while performing manual and exploratory testing. Collaborate with Product and Engineering throughout feature development, identify risks and edge cases, own test planning and release readiness, and improve QA processes. The role also involves using AI coding tools to accelerate test planning and automation in a dynamic startup environment.