Teams at Amynta Group

Processes unemployment claim documents by sorting, scanning, assigning due dates, importing correspondence, and maintaining accurate claim records. Communicates with clients and state unemployment agencies to obtain information, explain documentation procedures, and support successful claim protests. Maintains knowledge of unemployment insurance laws, answers helpline calls, updates CRM records, and assists coworkers with claim-processing activities.

Provides bilingual French-English customer service and support to dealerships, contract holders, sales teams, and internal departments. Handles phone and email inquiries, sales transactions, product and contract questions, system issues, cancellations, refunds, and escalations. Coordinates with internal teams, maintains CRM records, supports sales materials, meets service-quality targets, and resolves requests accurately and on time.

Supports accounts receivable and broader accounting operations by reconciling agent commissions, collecting aged receivables, resolving payment discrepancies, verifying invoices and statements, recording transactions, monitoring timely payments, and responding to inquiries. The role also collaborates across departments on workflow improvements, automation, and AI initiatives while delivering accurate service to internal teams, customers, and external partners.