Teams at Ample Group

Handle incoming customer calls, schedule repair appointments, guide customers to service centers, follow up on missed visits, provide repair and stock updates, reserve parts, sell AppleCare+ and accessories, and report daily appointments, conversions, and revenue. The role requires persuasion, objection handling, Apple product knowledge, a positive attitude, and target-oriented performance.

Provides front-end customer service and technical support in a store environment. Handles customer queries and issues involving mobile devices, laptops, and desktops; troubleshoots hardware and software problems; resolves issues where possible and escalates unresolved cases. Requires strong verbal and written communication, technical aptitude, customer-focused service, self-direction, goal orientation, and weekend availability.

Manage multiple brand websites, publish campaigns and ecommerce content, coordinate updates with marketing and technical teams, and perform website QA. Monitor analytics, SEO, UX, accessibility, Core Web Vitals, and conversion performance. Use data-driven insights to recommend improvements, administer CMS platforms, troubleshoot issues, coordinate developers and agencies, and ensure accurate tracking, functionality, security, uptime, and cross-device customer journeys.