Teams at AMN Healthcare

Provides Level 2 operational support for Salesforce, AMIE, Smartsheet, and other enterprise applications. Troubleshoots incidents, validates configurations and data flows, manages user administration, coordinates escalations, supports migrations and testing, maintains knowledge documentation, assists with reporting, and recommends process improvements. Requires occasional after-hours or on-call participation.

Leads enterprise IT programs from initiation through deployment, managing scope, schedules, budgets, resources, risks, governance, and prioritization. Oversees multiple concurrent project teams, mentors project managers in a matrixed PMO, coordinates business and technology stakeholders, and delivers executive program-health communications. The role also supports ERP rollouts, enterprise application migrations, architecture and infrastructure initiatives, process workshops, vendor relationships, and PMO improvements.

Leads cross-functional process improvement projects from scope through implementation, managing schedules, resources, risks, documentation, stakeholder communications, and change management. Facilitates Lean and Six Sigma initiatives, process discovery sessions, workflow documentation, data analysis, and improvement workshops to identify root causes, improve operational effectiveness, and enhance customer and employee experiences.