Teams at Amherst

Manages legal default cases by coordinating with law firms, sheriffs, vendors, residents, and internal teams. Responsibilities include case communication, notice distribution, lockout coordination, progress tracking, property status updates, report generation, data interpretation, documentation, and responsive phone or chat support. The role requires accurate record-keeping, deadline follow-up, legal-process compliance, research, and first-contact resolution.

Manage social media channels, online review platforms, and brand reputation inquiries. Handle escalations through resolution, request updated reviews, monitor online conversations, gather resident insights, prepare reputation reporting, and collaborate cross-functionally on customer experience initiatives.

Processes and monitors Housing Choice Voucher cases, coordinates inspections, abatements, follow-ups, and documentation, maintains accurate case records, communicates with residents, landlords, and internal teams, resolves issues, escalates recurring trends, and supports compliance and departmental KPI achievement.