Teams at Amherst

Executive leader responsible for Resident Performance, Default, and Housing Choice Voucher operations across a 40,000-home portfolio. Oversees collections, accounts receivable, credit loss, default lifecycle, subsidy reconciliation, compliance, analytics, process improvement, and onshore/offshore teams. Establishes financial targets, KPI frameworks, operational controls, and scalable workflows while partnering with Legal, Finance, Property Management, Business Intelligence, Salesforce, and Technology. Accountable for revenue recovery, resident retention, operational efficiency, legal risk, and leadership development.

Supports HOA violation compliance across single-family rental properties by reviewing notices, updating Salesforce records, tracking cure deadlines, coordinating resolution with internal teams, documenting compliance evidence, communicating with HOAs, escalating fine risks, and preparing reports on open and aging cases.

Manages HOA compliance for residential rental properties by researching requirements, submitting registrations and approvals, coordinating inspections and violations, tracking deadlines and payments, maintaining records in Yardi and related systems, and communicating with HOAs, residents, vendors, and internal teams. The role ensures timely completion of lease approvals, renewals, access documentation, architectural requests, and compliance records while escalating risks and resolving outstanding issues.