Teams at American Packaging Corporation

Manage accounts receivable aging, pursue past-due collections via phone/email/portals, reconcile complex customer accounts, maintain customer records and setups, support month-end reporting, assist invoicing and cash posting, and contribute to process-improvement projects.

Administer end-to-end leave, disability, and accommodation requests (FMLA, ADA, PWFA, state/local laws), manage case records, coordinate with HR, payroll, benefits carriers, calculate benefit premiums, ensure compliance, support managers and employees through intake, documentation, intermittent leave tracking, return-to-work, reporting, and process improvements.

Lead customer complaint management, root cause analysis, and corrective actions. Maintain IBMS and ISO/FSSC certifications, run audits, and drive continuous improvement using statistical analysis (SPC, Cpk/Ppk, DOE) and validation activities (IQ/OQ/PQ). Manage validation programs, change control, gage R&R, and training while recommending capital projects to improve safety, productivity, and quality.