Search the 4 jobs at Amelia

The Strategic Sales Director is responsible for driving sales of Amelia's AI solutions, particularly in high-volume Contact Centers. This role involves building and managing a sales pipeline, engaging with clients, understanding industry trends, and enhancing customer experiences through AI integration. The ideal candidate possesses extensive experience in sales, especially within financial services, and has a strong grasp of contact center tools and sales cycles.

The Cognitive Implementation Engineer at Amelia is responsible for aligning cognitive products with client needs by implementing and customizing cognitive modules. The role involves collaborating with agile teams, configuring functionalities, and developing new modules based on project analysis. Additionally, the engineer works closely with integration experts and conducts reviews post-execution to optimize solutions.

The Conversational Experience Designer collaborates to enhance interaction between users and Amelia, develops conversational copy, reviews client data for insights, and works closely with engineers to refine conversation flow, ensuring consistency and continual improvement in content standards.

The Cognitive Implementation Engineer aligns cognitive products with client requirements, implementing custom cognitive modules and functionalities. Responsibilities include configuring modules, reviewing analysis outcomes, designing modules, collaborating on technical solutions, testing functionalities, and working with integration experts. After execution, they assess changes and standardize APIs if needed.