Teams at AMCS Group

Provides senior-level technical support and escalation management across customer platforms and environments. Responsibilities include troubleshooting web applications and infrastructure, remote hardware administration, software upgrades, data migrations, cloud provisioning, root cause analysis, ticket triage, change control, documentation, and customer communication. The role also supports project delivery, trains technical teams, uses AI-driven tools to automate workflows, and participates in on-call coverage.

Lead the UX function across AMCS’s unified SaaS platform. Own the design system, UX framework, governance, cross-product consistency, usability research, and validation practices. Partner with Product and Engineering to embed UX in the SDLC and define UX principles for AI-driven experiences. Manage and develop the UX/UI team, influence senior stakeholders, and propose the function’s future operating model, including team structure and its role in an Agentic SDLC.

Lead multiple geographically dispersed software engineering teams delivering high-quality enterprise SaaS applications. Responsibilities include managing people, processes, metrics, backlogs, releases, defects, technical debt, recruitment, team development, and engineering quality. The role partners with Product Management, Architects, and DevOps, influences architecture and design, applies agile and data-driven practices, and oversees continuous integration, deployment, test automation, and software quality management.