Teams at AMCS Group

Provide first-line technical support to SaaS customers by resolving application questions and incidents, documenting cases in CRM, performing root-cause analysis, testing fixes, and communicating issue status. The role requires customer-facing communication, analytical troubleshooting, SQL querying, Azure or SaaS support knowledge, and the ability to manage multiple priorities. Preferred qualifications include relevant education, Azure and Grafana experience, ERP or waste-industry knowledge, and Azure Fundamentals or ITIL certification.

Provides day-to-day Salesforce administration and user support, investigates and resolves issues, gathers requirements, develops and tests enhancements, and manages deployments. Supports integrations with external client applications and ERP systems, follows change-control processes, coordinates with users and vendors, and maintains system documentation. The role requires strong problem-solving, communication, customer management, and Salesforce administration experience.

Design and govern scalable, secure, reliable cloud-based software architectures using Microsoft technologies and Azure. Define architectural standards, non-functional requirements, technology choices, and technical roadmaps while collaborating with Product, Engineering, DevOps, and Platform teams. Lead solution design, reduce technical debt, mentor developers, support platform development, and ensure compliance, performance, cost efficiency, and security. The role also contributes hands-on development using distributed systems, microservices, event-driven architecture, containers, and modern development practices.