AMCS Group Benefits Overview

Designs and leads scalable, secure cloud-based SaaS architecture using Microsoft technologies and Azure. The role defines architecture standards, non-functional requirements, technical roadmaps, and technology choices; mentors engineering teams; reduces technical debt; and ensures reliability, performance, security, compliance, and cost efficiency. The architect collaborates with Product, Engineering, DevOps, and Platform teams while contributing development work to core platform offerings and supporting automated deployments and governance.

Provides technical customer support for vehicle technology solutions, including in-cab devices, mobile applications, hardware, servers, and connectivity. Troubleshoots Android applications, devices, peripherals, logs, configurations, and basic server issues; manages support cases and customer communications; performs basic SQL investigations; documents resolutions; and collaborates with Product, Development, Implementation, and Hardware teams to resolve incidents and improve solutions.

Provides remote first-line support for vehicle hardware technology cases, gathers diagnostics, documents troubleshooting, escalates issues, and coordinates customer, internal, and field-service resources. Manages purchase order requests and service-visit administration, tracks case progress, maintains accurate records, and supports troubleshooting documentation. Requires strong organization, communication, problem-solving, customer service, and familiarity with ticketing systems, purchase orders, service coordination, vehicle technology, networking, and remote diagnostics.