Teams at Amartha

Manage financial records and month-/year-end closings for lending entities, perform reconciliations, support ECL/impairment and audit processes, prepare financial reports, and improve accounting controls and automation.

Leads cash-in partnerships with banks, payment gateways, and e-wallets across sourcing, due diligence, negotiation, onboarding, integration, UAT, go-live, and performance management. Negotiates pricing and SLAs, analyzes costs and partner performance, resolves transaction issues, and coordinates cross-functional teams across Product, Engineering, Finance, Growth, Operations, and Customer Service to deliver reliable, scalable payment channels.

Manage customer support inquiries and escalations across multiple channels. Resolve complaints, troubleshoot issues, process transactions, provide product information, support first-layer agents, conduct proactive outreach, and analyze customer feedback to improve service quality and customer experience.