Teams at Alternate Solutions Health Network

Supervises Tier I technical support staff, handles escalations, and oversees help desk operations. Provides support for Windows hardware, mobile devices, telephony, applications, and user accounts. Manages equipment procurement, provisioning, returns, recycling, and asset disposal. Leads enterprise deployments, vendor relationships, process improvements, and onboarding support while coaching employees and managing hiring, evaluations, timecards, and performance.

Architects and develops scalable traditional, generative, and agentic AI/ML solutions for clinical and operational healthcare applications. Leads multi-agent LLM workflows, RAG systems, model development, MLOps, data analysis, governance, explainability, bias mitigation, and regulatory compliance. Integrates AI into web and mobile applications, mentors technical teams, and continually improves model quality, performance, and reliability.