Altenar Benefits Overview

Leads Altenar’s global Customer Success function, owning retention, renewals, customer satisfaction, account expansion, governance, and strategic relationships. Builds high-performing teams, establishes scalable customer processes and KPIs, partners with Account Management and cross-functional leaders, supports strategic accounts, and negotiates major agreements and expansions. Requires deep B2B iGaming and sportsbook expertise, strong executive stakeholder management, and a proven commercial track record.

Provide direct end-user IT support for Malta-based and international employees, troubleshoot Windows, macOS, hardware, networking, identity, telephony, and video conferencing issues, and document work in the ticketing system. Support IT security incidents, cloud services, office infrastructure, vendor coordination, procurement, compliance documentation, and global IT projects while maintaining company data and assets.

Manage and improve the organization’s Salesforce platform, including configuration, user access, data integrity, automation, reports, dashboards, integrations, upgrades, and security. Provide end-user support, troubleshooting, training, and documentation while collaborating with cross-functional teams, vendors, consultants, and developers. Ensure Salesforce best practices, compliance, and process optimization across the organization.