Teams at Also

Provides customer support across phone, email, live chat, and social media; guides pre-sale customers, processes orders and payments, manages tracking, returns, refunds, warranties, and complaints. Troubleshoots technical or mechanical product issues, educates customers, coordinates with internal teams, documents interactions, follows up proactively, and creates support documentation to improve customer experience and processes.

Build ALSO’s operating systems for vehicle production and delivery, integrating manufacturing, supply chain, quality, inventory, transportation, warehouse, and finance data. Develop planning, visibility, supplier, traceability, and fulfillment systems; rapidly prototype and automate processes using coding agents. Define data models and decision logic, validate outputs with tests and evaluations, simplify workflows, and embed with process owners so they can maintain and improve the systems.

Own the roadmap and product definition for customer-facing digital experiences across vehicle interfaces, mobile (iOS/Android), and web. Translate customer needs into user stories, requirements, and success metrics; align stakeholders; validate with customer research and analytics; and prioritize features to deliver a unified connected ecosystem.