Teams at ALS Limited

Manages environmental laboratory client portfolios and coordinates medium and large accounts. Responsibilities include handling client communications, reviewing chain-of-custody forms, reports, invoices, and sample submissions; coordinating laboratory and support teams; resolving complaints and corrective actions; managing special reporting requirements; and supporting sales and marketing activities. The role requires occasional emergency coverage, sample handling, and a 50/50 work-from-home arrangement.

Enters and verifies client work orders, processes paperwork, follows up on held orders and client inquiries, maintains records, and supports accurate data entry. The role coordinates with laboratory, quality, client services, and marketing teams; assists with training and performance monitoring of work-order staff; maintains training records and controlled documents; and contributes to quality, safety, and productivity improvements. Shift work, including weekends, is required.

Supports environmental laboratory clients through phone, email, and face-to-face service; prepares quotations, coordinates sample receipt and dispatch, processes container orders, and assists with tenders. The role manages client enquiries, liaises with laboratories and internal teams, supports quality investigations, and occasionally sorts, packs, labels, and distributes samples. Strong communication, organisation, attention to detail, computer skills, flexibility, and willingness to learn laboratory safety procedures are required.