Alpaca Benefits Overview

Process and reconcile domestic and international corporate actions (distributions, reorganizations, redemptions) across asset types; validate event details, liaise with external custodians/vendors, balance house and suspense accounts, research breaks, respond to related tickets, serve as SME, improve procedures, and assist automation with engineering.

Manage B2B/enterprise customer relationships across the full post-signature lifecycle—onboarding, activation, expansion, and renewal. Ensure satisfaction and retention, drive product adoption, forecast growth, handle escalations, deliver QBRs, represent partners internally, and collaborate with Product, Sales, and Operations to align platform outcomes with customer goals.

Manage B2B customer relationships from onboarding through renewal, driving adoption, retention, and growth. Serve as primary contact, handle escalations, deliver QBRs, forecast growth, represent partners internally, and influence product and operations to ensure customer success.