Allot Benefits Overview

Provides technical pre-sales support across APAC for communication service providers and enterprise customers. Responsibilities include customer discovery, solution architecture, workshops, demonstrations, proof-of-concepts, technical proposals, RFx responses, technical sales-cycle ownership, partner enablement, and delivery handover. The role requires expertise in cloud, networking, cybersecurity, virtualization, containers, Kubernetes, and telecom or enterprise architectures, along with strong communication skills and regular regional travel.

Provide advanced technical support for CSP customers using network intelligence and security solutions. Diagnose Kubernetes application issues, troubleshoot APIs and backend mobile applications, perform fault isolation and root-cause analysis, create scripts and documentation, manage support cases, and collaborate with engineering. The role includes customer communication during critical outages, technical leadership, process improvement, and weekend on-call and after-hours support.

Leads post-sales customer success and strategic project delivery from RFx through final acceptance. Manages implementation, adoption, renewals, customer health, revenue realization, risk mitigation, and expansion opportunities. Coordinates Sales, Support, Product, Operations, and Engineering teams; serves as the customer focal point; leads onboarding and business reviews; and ensures successful handoff to post-sale support.