Teams at Allied Benefit Systems Inc

Leads end-to-end financial operations, including fund allocation, payment processing, disbursements, reconciliations, receivables, payables, and close activities. Manages financial controls, audit readiness, exception resolution, vendor relationships, reporting, and process improvements. Oversees payment methods including checks, wires, and ACH/NACHA transactions. Supervises, coaches, and develops team members while partnering cross-functionally with accounting, compliance, treasury, and program teams.

Monitor real-time contact center activity, agent adherence, absenteeism, staffing levels, productivity, and service metrics. Adjust schedules and resources intra-day to meet service goals, analyze workforce data, recommend workflow improvements, prepare recurring reports, resolve escalated system issues, and collaborate with workforce management peers and call center leadership. The role is remote and requires strong Excel skills and contact center workforce management experience.

Administers, configures, and improves business applications and vendor solutions. Partners with stakeholders, IT, and vendors to gather requirements, design workflows, manage access, support implementations and integrations, coordinate UAT, resolve application issues, monitor performance, and maintain documentation. The role also manages vendor relationships, reporting, governance, and audit readiness while providing ongoing application support.