Monitor and grade agent interactions for adherence to client and company quality standards; record scores, provide feedback, participate in calibrations, identify performance trends, complete reporting, and escalate suspicious behavior or policy infractions.

The role involves assisting customers with delinquent accounts, providing solutions for repayment, and ensuring a positive customer experience in both English and Spanish.

The Developer II will design, develop, test, and maintain software applications, collaborating with cross-functional teams and ensuring high-quality code delivery.