All Lines Technology Benefits Overview

Provides frontline support to users through phone, email, and chat; manages escalations, documents interactions, collaborates with internal teams, maintains support materials, and monitors rollout trends. Requires customer service experience, strong communication and organization, multitasking ability, and familiarity with software systems or willingness to learn. Ticketing or help desk experience is preferred.

Provides tier-one desktop and end-user IT support across eight locations. Responsibilities include ticket resolution, workstation builds, printer and conference room support, software distribution, endpoint patching and vulnerability remediation, asset lifecycle documentation, onboarding and offboarding, and troubleshooting with users and IT teams. The role also supports facilities-related tickets, desktop standardization, policy compliance, and occasional branch travel.

Support and administer the enterprise ERP environment by resolving user tickets, troubleshooting system issues, coordinating escalations, monitoring performance, and assisting with maintenance, upgrades, testing, integrations, and process improvements. The role also supports data integrity, reporting, documentation, and cross-functional ERP needs across finance, operations, human resources, and other business units.