Teams at Align ENT + Allergy

Greets and checks in patients, verifies information, updates electronic medical records, schedules appointments, answers calls, processes payments, verifies insurance eligibility, maintains the reception area, and coordinates patient flow. The role requires rotating between locations and cross-training as a Medical Assistant.

Greet and check in patients, verify information, update medical records, answer calls, schedule appointments, assist with forms, collect payments, verify insurance eligibility, and coordinate patient flow. The role also maintains an organized reception area, requires strong customer service and communication skills, and involves rotating between practice locations.

Manages insurance accounts receivable and denied claims using eClinicalWorks and payer portals. Reviews claim histories, EOBs, ERAs, and denial codes; researches unpaid and underpaid claims; submits corrected claims, appeals, reconsiderations, and documentation; identifies eligibility, authorization, coding, and payer issues; documents work accurately; follows claims through resolution; and escalates complex issues while identifying recurring denial trends.