Teams at Alight Solutions

The Directory Services Associates manage enterprise directory and identity platforms, ensuring security, compliance, and availability while providing operational support and incident response.

The Lead Operations role involves managing customer service for Full Case Management, ensuring quality, adherence to SLAs, and mentoring teams while effectively communicating complex client plans.

Manage operational performance for assigned US Pension/401k clients, meet SLAs, own escalations, SOPs and governance, lead teams, coordinate with technology for projects and testing, drive process improvements, and maintain client communication and risk management.