Teams at Alight Solutions

Responsible for timely, accurate participant processing against client SLAs and quality scores. Prioritizes high-volume work, follows SOPs, documents actions, simplifies complex client plans, identifies and resolves process issues, and collaborates with leads. Requires self-driven learning, analytical thinking, and ability to work evening/night shifts.

Provide timely, accurate participant information; meet client SLAs and quality scores; follow SOPs; prioritize high-volume work; identify and resolve process issues; work with leads; self-learn; operate in fast-paced, shift-based environment with strong communication, analytical, and attention-to-detail skills.

Lead development, testing, and delivery of batch systems; own end-to-end batch delivery and client interactions; ensure post-implementation stability, automated job monitoring, debugging, and continuous improvement; provide technical leadership, quality assurance, and team coaching.