Teams at Alfa Laval

Manage customer orders and inquiries throughout the order lifecycle. Responsibilities include reviewing contractual compliance, entering and updating orders in the ERP system, coordinating revisions with internal departments, answering billing and account questions, and resolving complaints, discrepancies, and delivery issues. The role requires accurate communication, prioritization, organization, independent ownership, and collaboration across functions in a global environment.

Leads the BU WCT digitalization roadmap and projects supporting digital sales, service, customer and partner experiences. Owns portal engagement, online sales enablement, product information management, and new product and customer onboarding. Represents the business unit in digital forums, translates business needs into IT requirements, and coordinates initiatives across sales, service, marketing, operations, and global teams.

Coordinates marine sales operations, including customer orders, quotations, order fulfillment, product and project data, customer inquiries, invoicing support, reporting, and sales administration. Collaborates with production, sales, finance, customers, and sales partners. The role also supports exhibitions, continuous improvement, ISO audits, and compliance with company processes. Requires prior sales support, order management, customer service, or commercial administration experience, along with strong organization, communication, and ERP or CRM skills.