Teams at Alertus Technologies

Manages customer relationships, satisfaction, renewals, training, product adoption, and account growth for Alertus solutions. The role coordinates with internal teams, gathers product feedback, supports feature development, creates client presentations and training programs, and cultivates expansion and referral opportunities. Frequent customer-site travel is required, along with strong communication, organization, project execution, and CRM skills.

Administer and optimize Salesforce by managing users, permissions, security, data integrity, reporting, dashboards, workflows, and forecasting. Partner cross-functionally with Sales, Marketing, Production, Accounting, Client Services, and leadership to improve customer lifecycle processes. Develop Salesforce procedures, re-engineer configurations, train users, and implement solutions that improve efficiency, adoption, and business performance.

Manage relationships with major corporate customers to drive satisfaction, retention, renewals, product adoption, training, and account expansion. Proactively engage customers, coordinate internal teams, gather product feedback, support feature development, and cultivate new business opportunities. The role requires substantial customer-site travel, strong communication and organizational skills, CRM experience, project ownership, and client training capabilities.